Frequently asked questions

Fountain of Joy provides in-home personal care and non-emergency medical transportation for seniors, adults with disabilities, patients, families, and care teams in King County and Snohomish County, WA.

Yes. Fountain of Joy offers two core services: in-home personal care and non-emergency medical transportation. Some clients may need one service, while others may benefit from both.

We help seniors, adults with disabilities, patients, family caregivers, healthcare providers, care coordinators, senior living communities, adult family homes, and community partners.

In-home personal care is non-medical support with daily activities such as bathing, dressing, grooming, meal preparation, light housekeeping, companionship, mobility support, errands, medication reminders, and routine assistance at home.

No. Personal care helps with everyday activities and is not the same as nursing, therapy, or medical treatment. Please contact us to confirm what support we can provide.

Personal care assistance may include help with bathing, dressing, grooming, hygiene routines, and related daily activities depending on the client’s care needs and service plan.

We may be able to help care for your loved one at home so you can take a break. This is sometimes called respite care. Please call us to discuss availability.

Yes. Regular care visits may be available. We’ll discuss the help you need and the days and times that work for you.

Non-emergency medical transportation helps people get to and from care when they do not need an ambulance but cannot use ordinary transportation comfortably or safely.

No. Fountain of Joy provides non-emergency transportation only. If you are experiencing a medical emergency, call 911.

We may be able to arrange a wheelchair-accessible ride. Tell us the type of wheelchair, whether help is needed getting in and out, and any steps or other access needs at each address.

Recurring rides may be available for dialysis, therapy, rehabilitation, routine appointments, and other ongoing care needs.

Non-emergency hospital discharge transportation may be available. Please call to confirm discharge timing, hospital pickup location, destination, mobility needs, and ride type.

Yes. Family members and caregivers can contact Fountain of Joy to discuss in-home personal care, transportation, or both for a loved one.

Call us. We can talk through the situation and help you understand whether in-home personal care, transportation, or a combination of services may be appropriate.

Yes. Some clients may need help at home and transportation to appointments. Contact us to discuss the client’s care needs, transportation needs, and schedule.

Yes. Facilities, clinics, care teams, discharge planners, adult family homes, senior living communities, case managers, and community partners can contact us to discuss referrals.

Discharge planners may contact us to discuss non-emergency transportation needs and possible in-home support after discharge.

You may be able to pay for services yourself. Please contact us to discuss the help you need and the cost.

Some services must be arranged through an approved program, transportation coordinator, or insurance provider. Please call us to discuss your situation. Coverage must be confirmed before you rely on it.

Pricing may depend on service type, location, schedule, care needs, mobility needs, transportation distance, and whether support is one-time or recurring. Contact us for more information.